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Accessibility for Ontarians with Disabilities
Kingsmill’s Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Kingsmill’s is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities including elevators, automatic door opener or disabled washrooms, we will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at:
• Elevators – on the main floor at the elevator
• Automated door opener – at the automated door
• Disabled washrooms – on the main floor at the elevator
Training for staff
Kingsmill’s will provide training to all employees within one month of hiring.
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Kingsmill’s accessible customer service plan.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Kingsmill’s goods and services
Staff will also be trained when changes are made to our accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the way Kingsmill’s provides goods and services to people with disabilities can do so in person at the store, in writing, by phone, or email at
customerservice@kingsmills.com
All feedback will be directed to Maria Scarpelli, Office Manager. Customers can expect a response within 5 business days.
Modifications to this or other policies
Any policy of Kingsmill’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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1-800-265-1500